How Harrots Group handles the information you share when using this webshop. General policy — last updated July 2026.

What we collect

• Account & contact details — name, company, work email, phone, country and trade-account information you provide.
• Order information — the products, quantities, quotations, invoices and delivery details related to your purchases.
• Technical data — basic, non-identifying information needed to operate and secure the website.

How we use it

• To open and manage your trade account and show account pricing.
• To process quotations, orders, delivery and after-sales support.
• To respond to enquiries and provide technical assistance.
• To meet legal, tax and accounting obligations.
• To send service and product updates you have asked to receive (you can unsubscribe at any time).

Sharing

We do not sell your personal information. We share it only as needed to fulfil your order — for example with logistics and customs partners, payment providers, or Siemens for warranty and technical matters — and where required by law.

Retention & security

We keep information for as long as needed to manage your account and orders and to meet legal and tax record-keeping requirements, then delete or anonymise it. We apply reasonable technical and organisational measures to protect it.

Cookies

The site uses only the storage needed to make it work — for example to keep you signed in and remember your cart. It does not require non-essential tracking cookies to function.

Your choices

You may ask us to access, correct or delete your personal information, or to stop marketing messages, subject to records we must keep by law. To make a request, contact info@harrotsgroup.com.